Oceans Alive have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Quick, prompt service.
Only complaint are the significant price hikes to product and postage.
”
- Peter N
“
What I wanted at a good price and delivered quickly.
”
- Anonymous
“
Competitive price.... fast delivery
”
- Ms L
“
Great value products and fast delivery
”
- Brian K
“
Great company good website fast delivery and really happy with the product.
”
- Brenda T
“
We are happy with delivery options and a way of getting free delivery if order over a certain amount. Happy with the range of products.
”
- Anonymous
“
good products, efficient service, bulk buy available and will take returns and cover postege.
”
- Jeremy B
“
The customer service is really good, they answer all of the emails in a timely manner and offer a free delivery and returns.
”
- Alexandra W
“
Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
”
- Elizabeth G
“
After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement.
”
- Laura L
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After contacting they confirmed it being lost, offers a refund or replacement order.
”
- Anonymous
“
very professional and prompt service
”
- Kate S
“
Very good service
”
- Matti A
“
Great service
”
- Colin D